Mr Bates vs The Post Office lost ITV £1million despite being the biggest show in a decade — here's why

Alan Bates (Toby Jones) outside court in Mr Bates vs The Post Office episode 4.
Toby Jones as Alan Bates outside court in Mr Bates vs The Post Office. (Image credit: ITV)

ITV has announced that the critically acclaimed drama Mr Bates vs The Post Office has lost the company £1 million. 

The news will come as a surprise for many considering the show's huge success,   becoming ITV’s biggest new drama in over a decade when it was released in early 2024, even beating the launch of Downton Abbey in 2010.  

The first episode was watched by 9.2 million viewers, with the four episodes being the most watched programmes on any channel so far this year. The series has reached 14.8 million views in total including the real-life documentary that was made to accompany the drama. 

But despite the huge success of the show, Kevin Lygo, the managing director of media and entertainment of ITV has revealed that the show actually cost ITV money rather than bringing in a profit. 

Toby Jones and Julie Hesmondhlagh play partners in Mr Bates vs The Post Office.

Toby Jones and Julie Hesmondhlagh in Mr Bates vs The Post Office. (Image credit: ITV)

He told the Voice of the Listener & Viewer spring conference on Wednesday, April 24 "Mr Bates has made a loss of something like a million pounds and we can't continually do this. Of course, some things are very profitable on the channel, and some things aren't. But it's a challenge to be able to fund some of the things that aren't, obviously, of international appeal."

He went on to say that due to the lack of international interest in the show, ITV is yet to see it making any money. "We're hoping this may be because it caused such a furore here that maybe sales will pick up, but there's no evidence of it yet," he continued.

"If you're in Lithuania, four hours on the British Post Office? Not really, thank you very much. So you can see the challenges here."

Jo Hamilton on the phone in Mr Bates vs The Post Office episode 1

Monica Dolan as subpostmistress, Jo Hamilton. (Image credit: ITV)

The drama follows Alan Bates (Toby Jones), a sub-postmaster who decided to fight back against a scandalous miscarriage of justice. He was one of thousands of sub-postmasters who were falsely accused of theft due to the flawed Horizon computerized accounting system. More than 700 were prosecuted and several went to prison while others lost their homes and life savings trying to pay back the money the Post Office claimed was missing.

However, despite this latest news, the show has made TV history after having a stunning effect on British politics, with the show discussed widely in parliament and on news broadcasts and the British government acting quickly to legislate to alleviate the worst miscarriage of justice in UK history.

You can stream all four episodes of Mr Bates vs The Post Office on ITVX. 

U.S. viewers can watch the drama for free on PBS Masterpiece on Sundays at 9 pm ET.

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Claire Crick
Assistant Managing Editor at What To Watch

Claire is Assistant Managing Editor at What To Watch and has been a journalist for over 15 years, writing about everything from soaps and TV to beauty, entertainment, and even the Royal Family. After starting her career at a soap magazine, she ended up staying for 13 years, and over that time she’s pulled pints in the Rovers Return, sung karaoke in the Emmerdale village hall, taken a stroll around Albert Square, and visited Summer Bay Surf Club in sunny Australia. 

After learning some tricks of the trade at websites Digital Spy, Entertainment Daily, and Woman & Home, Claire landed a role at What’s On TV and whattowatch.com writing about all things TV and film, with a particular love for Aussie soaps, Strictly Come Dancing and Bake Off

She’s interviewed everyone from June Brown — AKA Dot Cotton — to Michelle Keegan, swapped cooking tips with baking legend Mary Berry backstage at the NTAs, and danced the night away with soap stars at countless awards bashes. There’s not a lot she doesn’t know about soaps and TV and can be very handy when a soapy question comes up in a pub quiz! 

As well as all things soap-related, Claire also loves running, spa breaks, days out with her kids, and getting lost in a good book.